Shipping & Delivery

We offer flexible delivery options tailored to the size, weight, and fragility of your order and ships within the 48 contiguous United States. You'll see the available options for your order at checkout. Please note that items ordered together may ship separately and that some orders may require at signature at time of delivery.

We currently offer free shipping on most orders over $200, and a flat rate delivery fee of $12.99 will be applied at checkout for most orders under $200.

Please note that cutlery is exempt from our standard shipping fee. For cutlery orders, your shipping cost will be a flat rate delivery fee of $29 with free shipping on orders over $200.

Standard Shipping

Smaller items that can be delivered via UPS or FedEx qualify for standard shipping. Orders that ship with standard shipping will include tracking information, which will be supplied in our shipment confirmation email. Please note that we are unable to ship to P.O. boxes.

Freight Delivery

Larger items such as furniture will ship via freight delivery. We offer two freight delivery services.

Doorstep Delivery

Doorstep delivery shipments will be delivered in front of your home or at the end of your driveway in their original packaging by one of our third-party carriers. If you live in an apartment or condominium complex, your order will be delivered to your building's front entrance.

Please note that in some cases this service does not include a scheduled appointment. This service does not include bringing items into your home, unpackaging, assembly, or removal of packaging materials. To ensure the safety of your order during transit, some items may be delivered on a wooden pallet. If you choose the doorstep delivery option, please plan accordingly and have help on hand if necessary to bring heavier items inside. If you require additional service with your order, we suggest upgrading to the White Glove Delivery option.

White Glove Delivery

We recommend all heavier items be shipped with our white glove delivery option for the easiest and most convenient setup within your home. This option includes a flat-rate $299 fee regardless of order total, and this delivery option can be selected at checkout.

White Glove Service is a premium delivery option that includes a scheduled appointment, unpacking and assembly, room placement, and removal of packaging. Please note that White Glove Delivery does not include any structural modifications, electrical work, or the disposal or moving of existing furniture. White Glove Service does not include unpacking, assembling, or installing wall-mounted furniture or accessories. Please allow an additional 1 to 4 weeks for white glove delivery services depending on the delivery location. Courier assumes all responsibilities for damages incurred during delivery and set-up.

Please note, if you have more than two flights of stairs, there may be a surcharge. Please let us know at the time of order in the order notes at checkout if this is the case.

Refused Shipments 

Any order that is in transit and refused upon delivery is subject to a 50% restocking fee and any shipping expenses incurred. 

Questions? If you have any questions regarding our shipping and delivery options, please email us at customersupport@illuminee.com and a member of our support team will be happy to assist you.